Return & Exchange

Please note that this policy is valid for orders placed within India only. For orders placed outside the country, please refer to our International Orders page

What is FabAlley’s 15-days return policy? How does it work?
FabAlley’s 15-days returns and exchange policy gives you an option to return or exchange items purchased on FabAlley for any reason within 15 days of receip...
What should be done if my package has been opened or tampered with?
If the package has been opened or tampered with in any given condition, we request you to not accept the shipment and immediately inform our customer care t...
Which products are not eligible for return and exchange?
Protective Face Masks are not eligible for return/exchange.
How do I return products purchased from FabAlley?
You can return products purchased from FabAlley within 15 days of receiving the product. Please follow these steps - Click on 'Return’ under the “M...
How do I place an exchange request on FabAlley?
If you want to exchange products purchased from FabAlley, please follow the below-mentioned steps: You can create an exchange request for products purch...
Does FabAlley pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you cre...
How can I self-ship the product to FabAlley?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item(s) via any reliable courier partner. Please ensure to place ...
Where should I self-ship the products to returned/exchanged?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item(s) via any reliable courier partner. Please ensure to place ...
By when can I self-ship the products that I wish to return/exchange?
You can self-ship the products you wish to return by any reliable courier service within 7 days of raising a return request. Please share the order number w...
How long will it take for me to receive the refund of my returned product?
1. If we pick up your return order, the refund process will be initiated within 24-48 business hours of the pickup, and a refund confirmation email will be ...

Email: customercare@faballey.com